FORDLIIVE - Ford Service Pro
If vehicles stop, businesses stop. That's why we believe keeping your vehicles healthy shouldn't be an optional extra.
Introducing FORDLiive enabling smarter maintenance decisions, faster turnaround and dedicated, data-driven technical support. FORDLiive is an integrated suite of products and services designed to maximise the productive uptime of your connected Ford commercial vehicle.
Once registered with FORDLiive, through FordPass Pro or Ford Telematics, our customers and Transit Service Dealers have access to the same smart support information.
This means that before your vehicle reaches the workshop your Dealer has been able to identify the required work, plus any upcoming work that might be best bundled together and agree with you the best schedule to keep your business moving. In addition, the Dealer can best plan the parts and technical support needed for the appointment to ensure the work can be completed without unnecessary delays.
STAY AHEAD WITH SMART SUPPORT
Ford Commercial Vehicles fitted with a FordPass Connect modem can now benefit from a range of smart features that keep them running at peak performance – as a business customer you have all the advantages on your side.
When permissions have been provided, your Transit Service dealer can access up to 60 days of your vehicle health status, allowing them to provide the best advice, anticipate upcoming maintenance needs and reduce turnaround times.
FORD SERVICE PRO
Ford Service Pro is Ford’s Commercial Vehicle Service Promise, committed to minimising downtime of your vehicle and expense to your business, at your convenience. Benefit from a suite of specialist capabilities including extended opening hours, same day inspection, while-you-wait express servicing and easy to access online service booking.
Key to keeping your commercial vehicle healthy, FORDLiive Centres harness the power of the wider Ford network and partnerships with Roadside Assistance Suppliers to support both our Customers and Dealers.
FORDLiive Centres connect our FORDLiive agents with our Transit Service Dealers in real-time with expertise, resources and vehicle health data to identify where assistance can be provided to resolve technical issues or expedite parts.
Uptime Pro is our new alert system allowing FORDLIIVE Agents to monitor repair progress of vehicles. Uptime Pro monitoring is available from the moment a vehicle requests roadsid assistance all the way through to the completion of the repair. FORDLIIVE Agents are alerted about delays in repair progress to help us resolve any issues and expidite the repair.
Other elements to the Ford Service Pro Promise: